Chapter 1 Ticket Service Unit 1 Information Enquiry Unit 2 Telephone Reservation Unit 3 At a Booking Office Chapter 2 Ticket and Baggage Check-in Service Unit 1 Ticket Check-in Service Unit 2 Carry-on Baggage Service Unit 3 Checked Baggage Service Unit 4 Lost and Damaged Baggage Service Chapter 3 Security Check Service Unit 1 Certificates and Baggage Inspections Unit 2 Check by Hand and Machine Chapter 4 Waiting and Boarding Service Unit 1 Service in Waiting Lounge Unit 2 Other Service for Waiting Passengers Unit 3 Service for Boarding Passengers Chapter 5 Special Passengers Service Unit 1 VIP Passengers Service Unit 2 Pregnant Women & Passengers with Children Service Unit 3 Unaccompanied Minors Service Unit 4 Other Special Passengers Service Chapter 6 Irregular Flight Service Unit 1 Weather Delays Unit 2 Maintenance Delays Unit 3 Other Delays Unit 4 Services for Delayed Passengers Chapter 7 Customs Inspection Service Unit 1 Red and Green Channel System Unit 2 Going through the Red Channel Unit 3 Going through the Green Channel Chapter 8 Quarantine Inspection Service Unit 1 Quarantine Inspection of Passengers Unit 2 Quarantine Inspection of Aircraft Crew Chapter 9 The Immigration Inspection Unit 1 Entry Inspection Unit 2 Departure Inspection Unit 3 Transit and Group Inspection Chapter 10 Other Service Unit 1 Shopping and Entertaining Unit 2 Lost and Found Unit 3 Information Service Keys 主要参考文献
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