前言 Chapter One Office Unit One Human Resources人力资源 A. Recommendation Letter推荐信 B. Background Sketch自我介绍 C. Hiring聘用 I. Employment Offer Letter聘用函 II. Rejection Letter未录取通知 D. Payroll薪资 Unit Two Administration办公室管理 A. Reallocation of Tasks重新分配工作 B. Office Policies办公室规定 Unit Three Liaison/Communication联络 A. Advance Notice Before Taking Leave休假通知 B. Our Go-To Guy联系渠道 C. Operating Procedures运作模式 D. Miscellaneous Works报告杂事 Unit Four Financial Matters财务 A. Budgetary Control预算控制 B. Request for a Fund Transfer要求汇款 C. Expenditure Breakdown支出明细 Chapter Two Agents/Agencies Unit One Business Plan运营计划书 Unit Two Operations实际运作 A. Operation Plan运营计划 B. Business Opportunities合作机会 C. Agency Contracts代理合同 Unit Three Company Profile公司简介 Unit Four Networking扩展商机 Chapter Three Standard Kinds of Letters Unit One Congratulations祝贺 A. Engagement订婚 B. Newborn Baby喜获麟儿 C. Anniversary周年纪念 D. Sales Growth业绩增长 E. New Year新年 Unit Two Appreciation感谢 A. Hospitality殷勤招待 B. Receiving Gifts接受礼物 C. Hard Work辛勤工作 Unit Three Complaints抱怨 A. Communication Failure沟通不良 B. Mishandling of Faxes未妥善处理传真 C. Unprofessional Behavior不专业的行径 D. Policy Issues政策问题 Unit Four Apologizing道歉 A. Late Response延误回信 B. Shipment Confusion出货混乱 C. Misplaced Shipment货物遗失 Unit Five Welcome Aboard迎新 A. Introducing a New Employee介绍新成员 B. Orienting New Staff使新员工适应环境 C. Extending a Welcome欢迎新人 Unit Six Farewells道别 A. Signing Off离职 B. Thanking Coworkers感谢同事 C. Wishing Someone Well献上祝福 D. Farewell Memo道别短笺 Unit Seven Condolences吊唁 A. To a Grieving Client向客户致哀 B. To a Deceased Worker's Family向已故的同事家属致哀 C. Drafting a Condolence Letter草拟哀悼信 Unit Eight Expressing Concern表达慰问 A. Earthquake地震 B. Surgery手术 C. Car Accident车祸 Chapter Four Sourcing/Quotations Unit One Vendor Sourcing&Survey寻找及拜访供货商 A. Vendor Survey Report供货商视察报告 B. Looking for Suppliers寻找供货商 Unit Two Component/Assembly Sourcing采购零组件 A. Material Procurement原料采购 B. PCB Sourcing采购印刷电路板 C. Die-Cast Part Sourcing采购压铸零件 Unit Three Quote Inquiries询价 A. Initial Business Talks初步商业会谈 B. Request for a Quotation要求报价 C. Request for Inspection Services要求检验服务 Unit Four Information for Quoting报价所需信息 A. Request for Information索取信息 B. Product Requirements产品要求 Unit Five Quote Formalization正式报价 A. Product Quote产品报价 B. Service Quote服务报价 C. Revised Quote修正报价 Unit Six Quote Follow-up报价后续追踪 A. Keeping in Touch保持联系 B. Renegotiation再次协商 Chapter Five Production/Manufacturing Unit One Product Evaluation产品评估 Unit Two Product Development产品开发 A. Project Update项目最新进展 B. Product Development Status产品开发现状 Unit Three Orders订单 A. Confi rming Order Details确认订单细节 B. Placing an Order下订单 Unit Four Packaging包装 A. Artwork Review检查包装设计图 B. Printing Requirements印刷要求 C. Packaging Material包装材料 Unit Five Samples样品 A. Limit Samples限度样品 B. Sample Requests样品需求 C. Sample Inspection样品检验 D. Sample Shipment样品出货 Chapter Six Quality Unit One Inspection Scheduling安排检验时间 A. Scheduling Inspections with Suppliers和供货商敲定检验时间 B. Scheduling Inspections with Customers和客户敲定检验时间 Unit Two AQL&Fault List可接收质量标准及质量瑕疵清单 A. Definition of AQL可接收质量标准的定义 B. Fault List质量瑕疵清单 Unit Three Fault List Sample质量瑕疵清单实例 Unit Four Incoming Quality Control进料(货)品管 A. Inspection Plan检验计划 B. Course of Action行动方案 Unit Five Outgoing Inspection出货检验 A. Lot Inspection Problems批次检验问题 B. Reinspection复检 C. Outgoing Inspection Procedure出货检验程序 Unit Six Defective Returns不良品退货 A. Defective Return Policy退货机制 B. Defective Return Audit不良品退货核查 C. Return of Defective Products不良品退货 Chapter Seven Travel/Meetings Unit One Business Travel Plan/Itinerary出差计划/行程安排 A. Meeting Up with Clients与客户会面 B. Changing Plans变更计划 C. Making an Itinerary规划行程 D. Booking Tickets and Hotels预订机票和酒店 Unit Two Factory Visit参观工厂 A. Welcoming Customers欢迎客户 B. Confi dential Information机密 C. Still Below Standard仍未达标 Unit Three Visa Application/Renewal签证申请/更新 A. Renewing a Visa更新签证 B. Applying for a Visa申请签证 C. Visa Complications签证问题 Unit Four Meeting Minutes会议记录 Chapter Eight Protecting the Company's Interests Unit One Confi dentiality/Nondisclosure Agreements保密协议 Unit Two Employment Contracts聘用合同
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