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　　本书按国际贸易业务各环节的顺序，就商务信函的基本知识、书信及电子信函格式、建立业务关系、询盘与答复、报盘与还盘、推销与连续推销、订单和确认、支付、包装、装运、保险、投诉与答复投诉等方面的内容编写而成。全书体例安排新颖，语言简洁规范，体现了现代商务英语惯用的表达方式与最新的电子传送手段。各章练习部分的题型设计、训练内容等方面,紧扣章节主题、形式多样，有的放矢地针对学生常见错误，通过练习检查、复习和巩固所学的内容，并能够学以致用。因此，与同类教材相比较,本书有其独特之处。
　　本书适用于具有一定英语基础的经贸类专业、商务英语专业和英语专业高年级学生，对于从事国际商务工作和有一定英语基础并有志从事国际商务工作的人员也是一本颇具实用性和参考性的商务英语写作指导用书。

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• Chapter 1 Business Letter Writing
  1.1 Introduction
  1.2 The Principles of Effective Business Writing
  1.3 The Style and Tone of Business Letter Writing
  1.4 Good-news Letters and Bad-news Letters
  Vocabulary & Notes
  Exercises
  Chapter 2 Business Letters，Faxes and E-mails
  2.1 Introduction
  2.2 Formats of Business Letters and Envelope Addressing
  2.3 The Common Components of a Business Letter
  2.4 Business Faxes and E-mails
  Vocabulary & Notes
  Exercises
  Chapter 3 Establishing Business Relations
  3.1 Introduction
  3.2 Specimen Letters
  3.3 Writing Guidelines
  3.4 Language Focus
  Vocabulary & Notes
  Exercise
  Chapter 4 Enquires and Replies
  4.1 Introduction
  4.2 Specimen Letters
  4.3 Writing Guidelines
  4.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 5 Offers and Counter-offers
  5.1 Introduction
  5.2 Specimen Letters
  5.3 Writing Guidelines
  5.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 6 Sales Promotion and Follow-ups
  6.1 Introduction
  6.2 Specimen Letters
  6.3 Writing Guidelines
  6.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 7 Orders and Acknowlegements
  7.1 Introduction
  7.2 Specimen Letters
  7.3 Writing Guidelines
  7.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 8 Terms of Payment(I)
  8.1 Introduction
  8.2 Specimen Letters
  8.3 Writing Guidelines
  8.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 9 Terms of Payment(II)
  9.1 Introduction
  9.2 Specimen Letters
  9.3 Writing Guidelines
  9.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 10 Packing and Marking
  10.1 Introduction
  10.2 Specimen Letters
  10.2 Specimen Letters
  10.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 11 Shipment
  11.1 Introduction
  11.2 Specimen Letters
  11.3 Writing Guidelines
  11.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 12 Cargo Transport Insurance
  12.1 Introduction
  12.2 Specimen Letters
  12.3 Writing Guidelines
  12.4 Language Focus
  Vocabulary & Notes
  Exercises
  Chapter 13 Complaints and Adjustments
  13.1 Introduction
  13.2 Specimen Letters
  13.3 Writing Guidelines
  13.4 Language Focus
  Vocabulary & Notes
  Exercises
  Key to Exercises
  References