Preface Authors' Biographies Science Applications International Corporation Acknowledgments Chapter 1 Business Case 1.1 Introduction 1.2 Business Case Key Ideas 1.3 What Makes Good Business Sense? 1.4 Software Systems Development Concepts 1.5 Product "Goodness" and Process "Goodness" 1.6 Requisite Software Systems Development Disciplines 1.7 Generic Four-Stage Software Systems 1.8 User, Buyer, and Seller Organizations Involved in Software Systems Development 1.9 Obstacles to Improving Software Systems Development Cultures 1.10 Alternative Approaches to Software Systems Improvement 1.11 Preview of the Rest of Book Chapter 2 Project Planning Process 2.1 Introduction 2.2 Project Planning Key Ideas 2.3 Life Cycle Role in Project Planning 2.4 Ideal, Real , and Realistic Project Planning 2.5 Risk Assessment and Project Planning 2.6 Project Planning Process 2.7 Project Plan Contents 2.8 Project Planning Summary Chapter 3 Software Systems Development Process 3.1 Introduction 3.2 Software Systems Development Process Key Ideas 3.3 Software Systems Development Process Overview 3.4 Customer 3.5 Seller Process Engineering Group 3.6 Customer/Seller Development Team and Change Control Board (CCB) 3.7 Seller Senior Management 3.8 Software Systems Development Process Summary Chapter 4 Change Control Process 4.1 Introduction 4.2 Change Control Process Key Ideas 4.3 Planned and Unplanned Change 4.4 The Processing of Changes 4.5 Examination of the Change Control Board 4.6 Paperwork Support of the Change Control Board 4.7 Change Control Process Summary Chapter 5 Product and Process Reviews 5.1 Introduction 5.2 Product and Process Reviews Key Ideas 5.3 A Taxonomy of Product and Process Reviews 5.4 Combining Reviews for Software Audits 5.5 Product and Process Reviews Summary Chapter 6 Measurement 6.1 Introduction 6.2 Measurement Key Ideas 6.3 Product Integrity 6.4 Process Integrity 6.5 Capability Maturity Model (CMM) for Software 6.6 Other Process-Related Measurements 6.7 Measurement Summary Chapter 7 Cultural Change 7.1 Introduction 7.2 Cultural Change Key Ideas 7.3 Process Engineering Group (PEG) 7.4 Seller Project Participants and Project Managers 7.5 Buyer/User Project Management 7.6 Buyer/User Senior Management 7.7 Seller Senior Management 7.8 Cultural Change Summary Chapter 8 Process Improvement Planning 8.1 Introduction 8.2 SEE Implementation Planning Key Ideas 8.3 Key SEE Implementation Planning Issues 8.4 Making Successful Software Development Happen Appendix A How to Measure Strategic Information Management (SIM) A.1 Strategic Information Management A.2 Quantifying Strategic Information Management A.3 Diagnostic Areas and Diagnostic Criteria A.4 OM Measurement Map and Measurement Trends A.5 Summary Appendix B List of Figures Appendix C List of Tables
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