项目一 开发客户 Project One Customer Development 任务1 了解商务信函格式 Task One Learning the Format of Business Letter 任务2 撰写建立业务关系信函 Task Two Writing a Letter of Establishing Business Relations 项目二 磋商交易 Project Two Business Negotiation 任务1 撰写报盘信函 Task One Writing an Offer Letter 任务2 撰写还盘信函的回函 Task Two Writing a Reply to a Counter-offer Letter 项目三 签订合同 Project Three Contract Signment 任务 撰写合同签订确认函 Task Writing a Sales Contract Confirmation Letter 项目四 支付货款 Project Four Payment 任务1 撰写催开信用证的信函 Task One Writing a Letter of Urging Establishment of L/C 任务2 撰写要求改证的信函 Task Two Writing a Letter of Requesting Amendment to L/C 任务3 撰写要求展证的信函 Task Three Writing a Letter of Requesting L/C Extension 项目五 履行合同 Project Five Execution of a Contract 任务1 撰写有关包装情况的回复函 Task One Writing a Replying Letter on Packing 任务2 撰写特殊保险处理的信函 Task Two Writing a Letter of Dealing with Special Insurance 任务3 撰写装运通知函 Task Three Writing a Shipment Advice 项目六 后续管理 Project Six Follow-up Service 任务 撰写理赔信函 Task Writing a Settlement Letter 参考文献