PartⅠ INBOUND TOURISM Unit 1 Greeting and Transportation Unit 2 Checking In Unit 3 Touring and Sightseeing Unit 4 Dining at a Chinese Restaurant Unit 5 Shopping at the Arts and Crafts Store Unit 6 Visiting the Museum Unit 7 Shopping at the Silk Store Unit 8 Watching Beijing Operas Unit 9 Handling Complaints PartⅡ OUTBOUND TOURISM Unit 10 At the Customs office Unit 11 At the Airport Unit 12 On Board Unit 13 Money Exchanging Unit 14 Cooperating with the Local Guide Unit 15 At a Western Restaurant and Bar Unit 16 Recreational Activities Unit 17 Shopping with Guests Unit 18 Farewell Appendix References