CONTENTS Preface i Foreword iii Introduction V Chapter 1 Analysis of Community Residents’ CHS Needs and Utilization 1 1.1 Survey on the Residents’ Health Service Demands and Utilization of Pilot Regions 1 1.2 Community Residents’ Mental Health Needs and the Attitude Condition of Pilot Regions 19 Chapter 2 Study on Human Resources Allocation Standards in CHS Institutions 29 2.1 The Results of HRCH Allocation Standard Estimate in Previous Research 30 2.2 The Characteristics of Experts 31 2.3 The Expert Consultation Results About the HR Allocation 31 2.4 Austra1ian Experience on HRH Allocation and Planning 33 Chapter 3 Analysis of Human Resources Management System in CHS Institutions 36 3.1 Introduction of Human Resources Management System of CHS Institutions in China 36 3.2 Analysis of Human Resources Management System of CHS Institutions in Urban Areas 41 3.3 Australian CHS Human Resources Management System and the Contrastive Analysis with Domestic Situation 57 3.4 The Problems and Evaluation of Human Resources Management System of the CHS Institution in Urban Areas 61 Chapter 4 Evaluation of Development Strategies of Human Resources Capacity Building in CHS Institutions 64 4.1 Status Survey and Strategy Development for Workforce Capacity Building in CHS Institutions 64 4.2 Main Findings of the Investigation 82 4.3 Related Policies and Measures of the Human Resources Management in the CHS institutions at Different Investigative Places 83 4.4 The Influence of the Human Resources Management Policies and Measures of the CHS Institutions on Human Resources Management in the CHS Institutions in the Regions Surveyed 90 4.5 The Reference of the Human Resources Development Strategies in Town Health Centers Surveyed to the CHS Institutions 92 4.6 The Reference of the Human Resources Development Strategies in County-level Hospitals Surveyed to the CHS Institutions 95 4.7 The Human Resources Development Strategies of the CHS Institutions in Australia 96 4.8 The Comparison of the Human Resources Development Strategies of the CHS Institutions in Australia with Strategies in China 99 4.9 The Framework of the Urban Community Health Human Resources’ Training 100 Chapter 5 Analysis of Contributing Factors of Human Resources Capacity Building and Stability in CHS Institutions 104 5.1 Personnel Stability of Urban CHS Institutions 104 5.2 The Satisfaction Analysis of the Personnel in the CHS Institutions 106 5.3 Analysis of Factors Influencing Personnel Stability of Urban CHS Institutions 108 5.4 Analysis of Factors Affecting Personnel Capacity Building 109 5.5 Management Mechanism of Personnel Stability of the Urban CHS Institutions 117 Chapter 6 Research on the Performance Appraisal of Human Resources in CHS Institutions 118 6.1 The Status of the Community Personnel Performance Assessment 118 6.2 The Purpose of Community Personnel Performance Appraisals 119 6.3 The Design Ideas of Community Personnel Performance Appraisals 121 6.4 Performance Appraisal Contents and the Index System 121 6.5 Conclusions 154 Chapter 7 Study on Payment Systems in CHS Institutions 156 7.1 Status Survey for the Compensation System in CHS Institutions in Urban Areas in China 156 7.2 Analysis of the Current CHS Salary System Problems 177 7.3 The Structure Frame Study of CHS Compensation System 179 7.4 Study of CHS Primary Compensation System 180 Chapter 8 Study on the System Framework of Human Resources Development in CHS Institutions 191 8.1 Supply Strategies on Human Resources 191 8.2 Education and Training Strategies on Human Resources 193 8.3 Incentive Strategies of Human Resources 195 References 197 Afterword 199